These Transportation Terms govern transportation services provided by MKE Limo Service. By requesting, purchasing, or using transportation services from MKE Limo Service, you agree to these terms.

Reservations and Confirmation

Submitting a quote request does not reserve transportation or guarantee availability.

A reservation is confirmed only after:

• MKE Limo Service approves the requested trip;

• the customer receives a final quote;

• full payment is received; and

• written confirmation is issued by MKE Limo Service.

Until all of these steps are completed, transportation is not guaranteed.

Payment

Full payment is required to confirm all reservations.

Pricing is based on the itinerary and service details provided at the time of the quote, including pickup and drop-off locations, requested stops, date, time, duration, passenger count, and other requested services.

Changes to the itinerary or service after a quote has been issued may result in revised pricing.

Published Airport Rates

Current published one-way rates include:

Downtown Milwaukee ↔ Milwaukee Mitchell International Airport (MKE): $75

Downtown Milwaukee ↔ Chicago O’Hare International Airport (ORD): $250

Published rates apply to standard transportation between qualifying Downtown Milwaukee locations and the listed airport.

Trips involving additional stops, pickup or drop-off locations outside the standard service area, itinerary changes, extended waiting, or special requests may require a custom quote.

Hourly Transportation

Local hourly transportation is billed at $70 per hour, with a two-hour minimum.

Additional time is billed in 30-minute increments at $35 per increment.

Hourly service time includes driving, scheduled stops, and waiting time during the reservation period.

Customers are responsible for accurately describing the expected itinerary when requesting a quote.

Additional Stops and Itinerary Changes

Customers should include all anticipated stops when submitting a transportation request.

Additional stops or itinerary changes requested after a quote is accepted are subject to availability and may result in revised pricing.

MKE Limo Service may decline itinerary changes that cannot reasonably be accommodated or that interfere with other confirmed reservations.

Cancellation Policy

Reservations canceled at least 48 hours before the scheduled pickup time are eligible for a full refund.

Reservations canceled less than 48 hours before the scheduled pickup time are nonrefundable.

Reservations made within 48 hours of the scheduled pickup time are nonrefundable once payment has been completed.

No-show reservations are nonrefundable.

If MKE Limo Service is unable to fulfill a confirmed reservation, the customer will receive a full refund of the amount paid.

Refunds are processed back to the original payment method when possible.

No-Shows

A customer may be considered a no-show if the customer:

• is not present at the agreed pickup location;

• fails to respond to reasonable attempts to make contact; or

• otherwise prevents the scheduled transportation from being completed.

No-show reservations are nonrefundable.

Airport Transportation

Customers are responsible for providing accurate flight and travel information when requested.

Flight delays, cancellations, gate changes, baggage delays, customs delays, and other airline or airport-related events are outside the control of MKE Limo Service.

Customers should notify MKE Limo Service as soon as possible of any known flight or schedule changes.

Substantial changes to scheduled transportation are subject to availability and may result in revised pricing.

24/7 Availability

MKE Limo Service provides transportation 24/7 by advance reservation.

Same-day and last-minute requests are welcome but are subject to availability.

References to “24/7 service” do not guarantee immediate on-demand transportation without a confirmed reservation.

Child Seats

Child seats may be available by advance request.

Customers should provide any child-seat requirements when requesting transportation.

Availability is not guaranteed unless confirmed as part of the reservation.

Passenger Information

Customers are responsible for providing an accurate passenger count and notifying MKE Limo Service of any special transportation needs when requesting a quote.

MKE Limo Service may decline or modify a reservation if the transportation request cannot be safely or reasonably accommodated.

Passenger Conduct

Passengers are expected to behave respectfully and safely while using MKE Limo Service.

MKE Limo Service reserves the right to refuse or discontinue transportation when passenger behavior:

• creates a safety concern;

• violates applicable law;

• threatens the driver, vehicle, or other persons;

• involves abusive or disruptive behavior; or

• materially interferes with the safe completion of the trip.

Illegal activity is prohibited.

Smoking and Vaping

Smoking and vaping are prohibited inside the vehicle.

If cleaning, deodorizing, or repair is required because of smoking, vaping, spills, excessive mess, or passenger-caused damage, the customer may be responsible for reasonable cleaning or repair costs.

Vehicle Damage

Customers are responsible for damage caused by themselves or members of their party beyond ordinary wear and tear.

This may include damage to:

• seats or upholstery;

• doors;

• trim;

• windows;

• electronics;

• interior surfaces; or

• other vehicle components.

MKE Limo Service may charge the customer for documented cleaning, repair, or replacement costs resulting from passenger-caused damage.

Delays and Conditions Outside Our Control

MKE Limo Service makes reasonable efforts to provide transportation according to the confirmed schedule but cannot guarantee travel times when delays result from circumstances outside its reasonable control.

These circumstances may include:

• traffic;

• road closures;

• construction;

• severe weather;

• accidents;

• airport congestion;

• law-enforcement activity;

• mechanical emergencies;

• airline delays;

• government restrictions; or

• other unforeseen conditions.

Customers are encouraged to allow sufficient travel time, particularly for airports, appointments, and time-sensitive events.

Personal Property

Passengers are responsible for their personal belongings.

MKE Limo Service is not responsible for lost, misplaced, or forgotten personal property.

Reasonable efforts may be made to identify and return items found in the vehicle.

Customers should contact MKE Limo Service promptly if they believe an item was left behind.

Service Refusal

MKE Limo Service may refuse or discontinue transportation when reasonably necessary because of:

• safety concerns;

• legal requirements;

• nonpayment;

• abusive or disruptive behavior;

• inaccurate reservation information;

• conditions that cannot safely be accommodated; or

• other circumstances that make completing the service unsafe or impractical.

Any applicable refund will be determined based on the circumstances and applicable law.

Quotes and Pricing Errors

MKE Limo Service makes reasonable efforts to provide accurate quotes and pricing.

If an obvious pricing, typographical, or technical error occurs, MKE Limo Service reserves the right to correct the error before the reservation is confirmed.

Once a reservation has been paid and confirmed, the agreed price will generally apply unless the customer requests changes to the itinerary or service.

Reservation Changes

Requests to change a confirmed reservation are subject to availability.

Changes may include:

• pickup date;

• pickup time;

• pickup location;

• destination;

• additional stops;

• duration;

• passenger information; or

• other service details.

A requested change is not confirmed until MKE Limo Service provides written approval.

Changes may result in revised pricing.

Website Information

Information displayed on MKELimoService.com is provided for general informational purposes.

Rates, service areas, availability, policies, and service offerings may change from time to time.

If there is a conflict between general website information and the terms of a specific written quote or reservation confirmation, the specific written quote or reservation confirmation will control.

Billing Concerns and Payment Disputes

Customers should contact MKE Limo Service promptly regarding any billing concern or payment issue.

MKE Limo Service will make reasonable efforts to review and resolve legitimate billing concerns.

Submitting a payment dispute or chargeback does not automatically cancel the customer's obligations under these Transportation Terms where permitted by law.

Limitation of Liability

To the extent permitted by applicable law, MKE Limo Service will not be responsible for indirect, incidental, special, or consequential losses resulting from transportation delays, missed flights, missed appointments, travel interruptions, lost income, or circumstances outside its reasonable control.

Nothing in these terms is intended to limit or waive any right or remedy that cannot legally be limited or waived under applicable law.

Governing Law

These Transportation Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles.

If any provision of these terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

Changes to These Terms

MKE Limo Service may update these Transportation Terms from time to time.

The version applicable to a reservation will generally be the version in effect when that reservation is confirmed, unless otherwise required by law.

Contact

Questions regarding these Transportation Terms may be directed to:

MKE Limo Service
Milwaukee, Wisconsin
Phone: (414) 388-8745
Website: MKELimoService.com